You will receive an email at the address you have specified when your order has been despatched. If an order is placed before 3 pm, your order will be shipped the same day via our standard 48 Hours tracked service unless priority delivery postage is paid. Please allow within 2-3 working days before chasing an order. Orders received after 3 pm will be processed on the next working day. Please note in rare circumstances i-e during extremely busy periods, it is not always possible to despatch all orders the same day but we aim to dispatch all orders within 24hours.
Please note: Due to COVID-19 some orders may arrive late depending on your local delivery office service level. We’re sorry for any inconvenience.
Refund & Exchange
We will be happy to refund your purchase. All we ask is that you return your purchase together with your order summary within 28 days by post. Refunds will be credited to your original method of payment and will exclude postage cost.
We reserve the right to refuse to exchange or refund items that are not returned within 28 days of delivery or those which are in unacceptable condition.
Please note there is no refund on sale items unless they are faulty or we have no replacement available. We are happy to exchange or replace them if they are damage in post. Your legal/ statutory rights are not affected.
Please note that we cannot process a refund for the Items bought via Deal site such as groupon. In order to get a refund of deal sites purchases, please contact the platform you purchased the item from.
Please note that it can take up to 7 working days for us to process returned item. Once we have processed your returned parcel into our system we will refund or arrange replacement of your order as quickly as we can. Please note that it can take up to 14 days in busy periods in order to process a refund or replacement.
For items purchased in multi buy offers such as 3 for 2, buy one get one 50% off or free etc., you must return all items purchased under the offer for a full refund as we will not refund on part purchase.
For Change of Mind or Returns – please contact us on firstname.lastname@example.org with in 7 days of receiving your item to get a return authorisation reference and return the item within 28 days. Please include your name, Post code, proof of purchase and reason for return in the email and returning package. All items returned must contain all original packaging and contents. No Return will be accepted after 28 days. If you purchased an item through a Deal Site such as Groupon, please remember to include a copy of your voucher code and write your email address so we can locate your order.
The Return Postage will be the Buyer’s responsibility. We do not accept any responsibility if your return item is lost in the post. In order to keep yourself on a safe side, kindly keep proof of posting . If you will not have proof of posting we will not issue a refund in case item is misplaced or lost.
Please be informed that we cannot accept any damaged, broken or unscrewed item for Replacement or Refund. A product will only be accepted for exchange or refund if it is returned unworn, undamaged and in new condition. In interests of hygiene and for your protection we do not accept returns of or refunds on, used Jewellery, unsealed cosmetics, pierced earrings or jewellery containing earrings or real body jewellery. In order to get a refund on unused jewellery or cosmetics items, you have to send the item back to us on your cost. If we are satisfied that they are not used then we will be happy to issue you with a full refund. However, we will not exchange or refund any item of body piercing, earrings or jewellery if we believe that the packaging has been opened or tampered with. This does not affect your statutory rights.